How This FAQ Works for You
This page covers the questions we hear most from people setting up their account and moving money through local wallets. Rather than a long policy document, we have grouped answers by the stage you are at — opening your account, funding it through bKash, Nagad, or Rocket, and getting your withdrawal back to the same wallet. Each answer describes the actual step,
not a pointer to another page. If you are in Dhaka and opening the lobby on your phone for the first time, the deposit flow section will walk you through exactly what happens after you tap the cashier. Where an answer depends on your local law or eligible region, we say so clearly. Availability of certain features may vary based on local
regulations and the region your account is registered in. We update this FAQ when our processes change, so the steps here reflect how things work right now.
- bKash
- Nagad
- Rocket