What We Collect and Why It Matters
When you register, we collect your name, email address, phone number, and the payment method you link to your account — whether that is bKash, Nagad, or Rocket. Every deposit and withdrawal you make generates a transaction record attached to your account. We retain this to
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verify payment flow, resolve disputes, and meet any reporting obligations that apply in eligible regions under local law. We also collect device identifiers, IP address, and browser type when you access the platform — this helps us detect unusual login activity and protect your account from
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unauthorised access. If you contact our support team, the content of that conversation is stored. We do not sell your personal data to third parties. Data shared with payment processors such as bKash, Nagad, or Rocket is limited strictly to what those processors need to execute
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your transaction. Retention periods vary by data type: account identity records are kept for as long as your account is active; transaction logs are held for a defined period after your last activity. You can request a copy of your stored data or ask us to
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delete non-essential records by writing to our data contact address. Any request will be handled within a reasonable time frame consistent with applicable obligations.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.